Terms & Conditions


1: GENERAL

gemheavenjewellery.com and gemheaven.co.uk is owned and operated by Jo Tubb. Placing an order for goods on this website indicates your acceptance of our terms and conditions. All communication to you from gemheaven jewellery will be addressed to your email address as supplied when you register. If you do not receive a confirmation email after registering or placing an order please contact us immediately. gemheavenjewellery online will not be responsible if you should fail to receive emails sent to the email address you provide when you register. We reserve the right to amend the Terms & Conditions at any time, so you should check this page regularly to take note of any changes.

2.OUR SERVICE

Our web site and services provided to you on and through our web site on an "AS IS" basis. You agree that the owners of this web site exclusively reserve the right and may, at any time and without notice and any liability to you, modify or discontinue this web site and its services or delete the data you provide, whether temporarily or permanently. We shall have no responsibility or liability for the timeliness, deletion, failure to store, inaccuracy, or improper delivery of any data or information.

3: PRIVACY POLICY

All information you give us is kept completely confidential and we will never pass your information onto any other companies for marketing purposes. When making an order we will require your name, address and contact details and this information will only be used for the purposes of processing your order and managing your account with us. Please read  Our Privacy Policy

4: TERMS OF SALE

Once you have placed an order with us, you will receive an email confirming receipt of your order where we will ask you to verify that all details of the order are correct. You should notify us immediately of any amendments you wish to make. Please take note of necklace lengths and ring sizes, some can be resized.

Whilst all items are offered for sale in good faith, occasionally, for reasons beyond our control, we may not be able to fulfill your order. Therefore a sale agreement will only exist between yourself and gemheaven jewellery when you receive an email confirming your order has been dispatched. If for any reason your item is unavailable, we will contact you to offer you a substitute, or refund your payment.

We can accept no responsibility for delays in delivery caused by postal delays and major striking action by postal services.

5: CANCELLATION

You may cancel your order anytime during the online ordering process before you have confirmed payment details.

There is no obligation for you to give any reason for cancellation, however, we do always welcome constructive feedback, so a brief explanation will help us to improve the service we offer to you and other customers in the future.

6: RETURNS POLICY

If you change your mind about your purchase, please return the unused goods to us with the original receipt within 14 days and we will offer you an exchange or a credit note.

Due to health and hygiene reasons we cannot accept the return of earrings, unless faulty or the earwires can be changed (there will be a restocking fee for this)

This does not affect your legal rights, including your right to a refund, replacement or repair where the goods are faulty.

7. Third Party Services. 

Goods and services of third parties may be advertised and/or made available on or through this web site. Representations made regarding products and services provided by third parties are governed by the policies and representations made by these third parties. We shall not be liable for or responsible in any manner for any of your dealings or interaction with third parties.

8: LINKING TO THIS WEBSITE

Provided it is done in such a way that does not cause damage to our reputation, and is done in a fair and legal manner, you may link to our home page. You are not permitted to create this link in a way that suggests any association or endorsement with or from us, without our consent. We reserve the right to withdraw linking permission without notice.

9. LIMITATION OF LIABILITY. YOU EXPRESSLY UNDERSTAND AND AGREE THAT WE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSS (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM OR ARISING OUT OF (I) THE USE OF OR THE INABILITY TO USE THE SERVICE, (II) THE COST TO OBTAIN SUBSTITUTE GOODS AND/OR SERVICES RESULTING FROM ANY TRANSACTION ENTERED INTO ON THROUGH THE SERVICE, (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA TRANSMISSIONS, (IV) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE, OR (V) ANY OTHER MATTER RELATING TO THE SERVICE. In some jurisdictions, it is not permitted to limit liability and therefore such limitations may not apply to you.

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12. Notification of Copyright Infringement.

If you believe that your property has been used in any way that would be considered copyright infringement or a violation of your intellectual property rights, our copyright agent may be contacted at the following address: 

Click to contact our webmaster

11 INVALIDITY

If we are unable to enforce any part of these Terms & Conditions, including any provision in which we exclude our liability to you, all other parts of the Terms & Conditions will not be affected and will remain in full force. Where any clause or part of a clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause as is permitted by law.

12: COMPLAINTS

Please contact us in the unlikely event that you have any complaints regarding our products or service.

13. Consent 

By continuing to browse or otherwise accessing the web site, you signal acceptance of the terms and disclaimer set out above. If you do not accept any of these terms, please leave this Web Site now.